NBC 5 Extra: Could Your Cable Company Owe You Money?

"Thankfully, your local city government may have already stepped in to help. Most cities have ordinances to protect your rights with your cable provider, including a guarantee that could put money back in your pocket. It's called the "On Time Service Guarantee," A standard in the cable industry that says if your provider doesn't show up for a service call within the scheduled time frame, you are entitled to a $20 credit on your cable bill."

Wish I had known about this sooner. I have probably forfeited hundreds of dollars.